Front Office Lead – Trips and Tours Division

Type: Full-Time
Job level: Senior

Compensation: $60,000.00 to $65,000.00 Yearly
Bonus Potential, 4 weeks paid vacation (timing to be based on seasonal demands)

Region: Yukon
Community: Whitehorse
Location type: On site
Season: Fall, Spring, Summer, Winter

Job description

Position Overview: As the Front Office Lead for the Trips and Tours Division, you will play a pivotal role in ensuring the smooth and efficient operation of our front office while also taking on key responsibilities in sales and marketing, wholesale account management, software management, human resources, policy and procedure development, funding, and licensing applications, and providing administrative support to the owner. This multifaceted role requires a dynamic individual with strong leadership skills, a keen eye for detail, and a passion for the outdoor tourism industry. The Front Office Lead reports directly to the owner.

Key Responsibilities:

1. Front Office Management:

– Supervise and guide front office staff to ensure exceptional customer service.

– Oversee daily operations, including reservations, inquiries, and guest services.

– Implement and maintain procedures to optimize front office efficiency.

2. Sales and Marketing:

– Develop and execute strategies to achieve revenue goals for the Trips and Tours division.

– Plan and coordinate marketing initiatives to promote our tours and attract new customers.

– Analyze sales data and customer feedback to identify opportunities for improvement.

3. Wholesale Account Management:

– Cultivate and maintain relationships with wholesale accounts to drive business growth.

– Negotiate contracts and pricing agreements with wholesale partners.

– Monitor sales and trends and report on findings.

4. Software Management:

– Oversee the selection, implementation, and maintenance of booking, scheduling, and invoicing software.

– Train staff on software systems and ensure accurate reporting and record-keeping.

5. Human Resources:

– Lead hiring, training, and development efforts for front office and Trips and Tours team members.

– Implement HR policies and procedures to ensure compliance and promote employee satisfaction. – Provide support to other division leads in HR-related matters.

6. Company Policy and Procedures:

– Collaborate with division leads to develop and maintain company policies and procedures.

– Ensure adherence to regulatory requirements and industry best practices.

7. Funding and Licensing Applications:

– Identify funding opportunities and prepare applications to support operational needs.

– Manage licensing applications and ensure compliance with regulatory requirements.

8. Administrative Support:

– Assist the owner with scheduling, administrative tasks, and other duties as required.

– Coordinate meetings, prepare reports, and handle correspondence on behalf of the owner.



– Bachelor’s degree in business, tourism, or related field preferred.

– Minimum of 3 years of experience in a leadership role within the tourism industry.

– Strong organizational skills and attention to detail.

– Excellent communication and interpersonal skills.

– Proficiency in Microsoft Office and experience with booking and POS systems.

– Knowledge of industry trends and best practices.

– Ability to multitask and prioritize in a fast-paced environment.

– Entrepreneurial mindset with a passion for outdoor adventure and sustainability.

Additional information about us

Company Overview: Up North Adventures is a premier Wilderness Tour, Rental, and Retail Operator located in the heart of Whitehorse, Yukon. With a dedication to providing exceptional outdoor experiences, our owner is hands-on and engaged in the day-to-day operations. We specialize in curated trips and tours amidst the breathtaking landscapes of the Yukon wilderness. Join our team and be part of an organization passionate about adventure, sustainability, and fostering memorable experiences for our clients.

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